You are here: Home > Customer Bill Of Rights

Marine Industry

Consumer Bill of Rights

Preamble

Our dealership subscribes to the Marine Industry Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to a Consumer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.

You have the right to:

Sales:

The assistance of a capable and knowledgeable sales consultant

Advertising and representations that are truthful and factual

A written disclosure of all details associated with a purchase

An explanation of the proper usage and operation of products

Products properly prepared, inspected and tested before delivery

The delivery of new products as scheduled

An explanation of all maintenance requirements and schedules established for your product

An explanation and written copies of warranties on all products and major components

Service:

The explanation of maintenance/repair plans including estimated repair time and cost

An itemized list of all charges (both warranty and retail) with thorough explanation

Prior approval of changes in repair costs or additional charges should they occur

Maintenance/repair work done right the first time by knowledgeable trained technicians

Maintenance/repair work completed when promised

Timely notice of changes in service delivery time if delays are experienced in repair completion

Inspect any replaced/damaged components upon presentation of the invoice/work order

Operations:

Fair, open and honest treatment without discrimination

Respectful, professional and accurate responses to all your product questions and requests

Privacy and confidentiality of customer records

  • Voice any concerns, directly with our management team (andy@waterskis.com or (763)533-9666), if we fail to fulfill our commitments or meet your expectations